Once an order is despatched you will receive an email with tracking information on it.

You can also see despatch and tracking status if you log in to your online account and view your orders

If you have received your order, but think there’s something wrong, then you use the Help Form to contact our customer services team.

Please give as much detail as possible to speed up our ability to respond appropriately.

Each test kit comes with a detailed set of Instructions For Use (IFU).   You should read this thoroughly, and follow the detailed instructions provided.

Note: The Instructions For Use are specific to the test kit you received.  Kits from different manufacturers, and sometimes different versions of the kit from the same manufacturer may have different instructions, so it is important to use the IFU provided with your specific kit.